FAQs | One Hermann Place in Houston, TX

General Community Questions

What are your office hours?

M-F 9-6, Sat 10-5, Closed Sunday

Is the community pet friendly?

Yes

What types of floorplans do you offer?

Studio, 1, 2 and 3 bedrooms

Where are you located?

Texas Medical Center/Museum District

What makes your community unique?

Located directed across from Hermann Park!

Do you offer furnished units?

Is smoking permitted on the property?

Leasing and Application Process

How do I schedule a tour?

Website or by calling the office

What documents are required to apply?

Valid Government ID, Income

What are the income or credit requirements?

How do I apply?

Through the property website or quote.

Is renters insurance required?

Yes

How long does the approval process take?

Up to 72 hours.

Do you offer short term leases?

Yes, but depends on lease expirations - (AIRM).

Do you run background and credit checks?

Yes

Pricing, Fees, & Deposits

How much is the security deposit?

Contact the leasing office for details.

Which utilities are included in rent?

None

What utilities am I responsible for?

Water, Electricity, Gas, Cable/Internet, Renters Insurance.

When is rent due and what payment methods are accepted?

Electronic only - debit/credit cards or bank account.

Move-In, Lease Terms

What lease terms do you offer?

3-15

What is required on move-in day?

Rent due, proof of electricity and insurance.

Do you allow subletting or lease transfers?

Transfers

What is your move-out policy?

60-day notice.

Amenities & Lifestyle

What amenities do you offer?

Pool, Gym, Yoga Room, Coffee Bar, Dog Wash, Dog Park, 2 Lounges.

Are amenities open 24/7?

Close at 10 pm except for the gym.

Can residents reserve amenity spaces for private events?

Yes. Contact the leasing office for details.

Is Wi-Fi available in common areas?

Yes

Do you offer a guest suite for visitors, and what does it include?

Yes, furnished one or two bedroom.

Is parking available onsite?

Yes

Do you offer EV charging stations?

Yes, 6 stations in garage.

Is bike storage available?

Yes

How does package delivery work?

Amazon package hub.

Are there resident events or community activities?

Yes

Guests

How do residents reserve the guest suite, and what is the nightly rate?

Through the office. Contact the leasing office for details.

Is guest parking available?

Yes

How do guests access the building?

Concierge

Accessibility

Is the building accessible for individuals with disabilities?

Yes

Are amenities and common areas accessible?

Yes

Do you offer accessible parking spaces?

Yes

Pets

Do you allow pets?

Yes

Are there any breed restrictions?

Yes

How many pets are allowed per apartment?

Are service animals permitted?

Yes

Do you have pet amenities?

Dog park and wash.

Is there a pet deposit or a pet rent?

Yes. Contact the leasing office for details.

Neighborhood

What neighborhood is the property located in?

Texas Medical Center/Museum District.

What shops, restaurants, and grocery stores are nearby?

Hermann Park, Natural Museum of Science, Children's Museum, Houston Zoo.

What schools is the property zoned to?

Poe ES, Cullen MS, Lamar HS.

What universities are close by?

Rice, Baylor, U of H.

How close is the nearest public transit stop?

Half a mile.

Resident Resources

How do I pay my rent?

Online through the resident portal (Loft Living).

How do I renew my lease?

Online through Loft Living/Docu-sign.

How do I submit a maintenance request?

Loft Living

Is there an online portal for residents?

Loft Living

Do residents get partner perks or discounts?

Do you offer any services for remote workers?

Frequently Asked Questions